Frequently Asked Questions

Let's answer those burning questions!

Packaging

The paper cans that house all of our delicious plant cheeses are 100% recyclable, made of cardboard and foil. Please wipe clean after enjoying the contents and toss in your recycling bin.

Ricotta Clouds have an additional bag liner inside that works as a moisture barrier. It is 100% compostable (likely not via home compost but definitely in commercial composting facilities in both Calgary and Edmonton) so please toss it in your green bin.

Pricing

Yes! We have this handy instagram post explaining our pricing in the first place , but we do love a good sale.

Subscribe to our email list or follow along on instagram to make sure you never miss a discount code!

Returns

Yes! We always offer 100% money back guarantees on your purchases because we want your experience to be as great as we believe it can be. We will usually offer replacements first to make up for any mistakes, but refunds are no sweat.

Not happy with a recent purchase? Just get in touch to hi@florafromage.com and let us help!

Shelf Life

Cheese Wheels: The best before dates are marked 4 weeks out from the final day of production. You can always freeze to extend shelf life.

If purchased from Uproot Collective: They stock our cheeses in their Frozen Section so you will notice a significantly extended best before date which is valid as long as the product is kept frozen. Once defrosted, please enjoy in under 2 weeks.

Ricotta Clouds & Melty Mozza: As fresh cheeses (non fermented) with no preservatives, these products have a best before date marked 2 weeks out from production. Ricotta does freeze well, Mozza not so much.

Yes! Our 5 signature cheese wheels freeze wonderfully for up to 6 months to extend shelf life. Once defrosted in the fridge-- the taste, texture, and probiotic benefits uphold their integrity. But please consume within 2 weeks of defrosting. 

Ricotta Clouds freeze and defrost wonderfully as well, but Melty Mozza not so much.

Shipping

Not yet! But we are always exploring options to get our products into as many hands as possible, including shipping solutions.

Unfortunately shipping our perishable items didn't fare so well when we trialed it in the Fall of 2020- the couriers were so unreliable and lost/delayed too many packages. It was also very challenging and find any sort of eco friendly + cost effective insulated shipping materials. We decided to pause shipping for the time being but are working to secure a distributors in Western Canada to make shopping for our products on shelves near you much easier.

We are now available in Edmonton and Red Deer- both at retailers and house deliveries if you order online!

We now offer residential deliveries to the following zones

Calgary

Edmonton

Chestermere

Airdrie

Cochrane

Okotoks

Red Deer

Uncategorized

Yes! Although we haven't applied for official certification yet, our cheeses are 100% vegan. Including the probiotics we use to ferment them.

Yes! None of the ingredients used to make any of our cheeses contain gluten. However, the facility we use has the potential for cross contamination as it is not a designated GF facility. 

Our 5 signature cheese wheels are free from dairy, soy, gluten, corn, coconut oil and all but the Orange Apricot are free from added sugars.

Ricotta Clouds is free from dairy, gluten, corn, and added sugar. 

All our products do contain nuts (varies between cashews, almonds, and macadamia nuts) and nutritional yeast.

And Ricotta Clouds does contain soy and coconut oil. We use almonds instead of cashews for this product.

Absolutely! Our signature cheese wheels can be cooked with like goat cheese or cream cheese would. They can be watered down into a cheesy cream sauce for pasta or stuffed in delectable appetizers. 

*The only caveat when baking the cheese, say on pizza for example, is to add it on in the last 5 minutes of cooking-- just to warm and soften. If you bake the cheeses for too long they can become golden brown and less hydrated. 

Ricotta Clouds can be cooked in any of the ways traditional ricotta is used.

We use organic cashews always- which are our main raw material by far, and organic almonds and macadamia nuts when possible.

We are proud to be women owned.

We strive to make the most eco friendly process and products as possible to keep our footprint on Mother Earth small.

We support and uplift Black Lives.

We support and uplift LGBTQIA+ members.

We care deeply about Climate Justice and donate a portion of our monthly sales to help those advocating on the front lines.